Novak Consulting Bringing solutions into focus

Jenn Reichelt, Manager

Jenn Reichelt

Jenn Reichelt,

  • Education
    Master of Public Administration,
    Northern Arizona University
    Bachelor of Science,
    Northern Arizona University
  • Professional Certification
    Certified Professional Manager, International City/County Management Association
    Lean Certification

  • Industry
    Tenure: 20 years
    Consulting: 4 year
    Local Government:
    16 years

Jenn has 20 years of management experience in local government and is currently a senior associate with The Novak Consulting Group. She joined the firm in 2016 and works in both the organizational assessment and executive search practice areas.

Jenn has assisted with 14 organizational and department reviews. While the assessments often examine all core services, Jenn’s areas of expertise include analysis of organizational structure, human resources, tourism/special events, and community development. Notable projects include a GoTriangle organizational assessment; a feasibility study for DuPage County that looked at combining the Election Commission and County Clerk’s Office; and a review of the Lee’s Summit Human Resources Department.

Jenn is actively involved in the firm’s executive search practice area. She has conducted searches for city manager/administrator; police chief; directors of public works, finance, human resources, planning, economic development, and human services; and many other key positions in local governments across the country.

She has a background in community engagement, public outreach, and media relations, as well as crisis and emergency management. Jenn has experience working with diverse stakeholders and helping groups reach consensus. Throughout her career, she has developed and implemented successful citizen outreach and communication plans for several community-wide initiatives.

Jenn has a wealth of knowledge in the areas of human resources management, employee counseling, conflict resolution, and labor relations. She is adept in collective bargaining, mediation, fact-finding, and arbitration processes.

Before joining The Novak Consulting Group in 2016, she served as deputy city manager for the City of Great Falls, Montana, where she oversaw all human resources activities, including labor relations. She served as the City’s primary public information officer and managed the City’s five Tax Increment Financing Districts.

Prior to her tenure in Great Falls, she worked in Glendale, Arizona, where she served as the deputy marketing and communications director. She led the City’s downtown redevelopment efforts, helped create the City’s first Convention and Visitor’s Bureau, and assisted in the development of Glendale’s Sports and Entertainment District. Jenn served as a city spokesperson and oversaw the City’s tourism, sports marketing, and branding campaigns.

Jenn earned a bachelor’s degree in business administration and a master’s degree in public administration from Northern Arizona University. She is an International City/County Management Association (ICMA) Credentialed Local Government Manager and a graduate of Leadership ICMA and the Weldon Cooper Center for Public Service Senior Executive Institute.